Delivery & Collection Policy

The products promoted on this site are all available from Home Hardware and Thrifty-Link Hardware at the time they are advertised.

Deliveries

Home Hardware and Thrifty-Link Hardware offer local deliveries for all products sold on https://www.homehardware.com.au/. All deliveries are fulfilled by your local Home Hardware and Thrifty-Link Hardware store. Your order confirmation email will have provided you with the details of your local store, if you have any questions relating to your order please contact the store.

Delivery Locations

We may offer local deliveries within a defined region of your local Home Hardware and Thrifty-Link Hardware (Local Delivery Area). Locations outside this area may incur additional delivery charges. If you are unsure if you fall within this Local Delivery Area please contact your local store to confirm. We cannot deliver to PO Boxes or Parcel Lockers. We do not offer International delivery.

Delivery Charges

The shipping fee we charge for all orders placed on https://www.homehardware.com.au/ when selecting Delivery as your method of collection, and the delivery is within our Local Delivery Area, varies depending on the location of the delivery address and the total weight of the order. If you live outside your local store’s Local Delivery Area please contact your local store to confirm delivery options prior to making a purchase.

Free Metro Deliveries Offer

Home Hardware and Thrifty-Link Hardware offer free metropolitan deliveries for orders made on https://www.homehardware.com.au/ that meet our criteria of $100 or more order total and total order weight being under 40kg. Some items are excluded from this offer, these may include items deemed too bulky, items identified as being dangerous to transport or items delivered directly from a third party supplier. These items will be clearly identified within the checkout process. Items are delivered to you from a local Home Hardware and Thrifty-Link Hardware, there may be some areas within a metropolitan region that these stores cannot deliver to. This will be clearly identified within the checkout process. If your area does not accept delivery from the website you can contact your local store for alternative delivery options.

Delivery Assistance

Some items ordered may require extra assistance to complete the delivery. Our shipping fees are calculated on the assumption that you can provide extra assistance once we arrive at the shipping address. You will be contacted prior to delivery to ensure you can provide the assistance required. If you cannot assist the driver, then we can organise assistance at an additional cost. We will discuss this with you prior to delivery.

Delivery Confirmation

We require a signature as proof of identification, if you refuse to sign we will be unable to hand over the goods. Due to the nature of the goods we supply we do not generally offer an Authority to Leave however you may organize this with your local store if you wish. If you have given the store an Authority to Leave at your property you are accepting all responsibility for the product once it is delivered to your property. Non-delivery claims will not be accepted.

Estimated Delivery Timelines

Many Home Hardware and Thrifty-Link Hardware stores have a large range of goods in-store, when all goods are in-store please allow at least one business day for the store to deliver your goods. If the store is required to order in goods for your order please allow up to 14 days for the goods to arrive. In these cases we will advise you of the expected delivery date.

Click ‘n’ Collect

In most cases the local store will hold stock so please allow at least one business day to process your order before you come to pick it up. In some cases, due to the success of some promotions or nature of the product stores may have to draw stock from a central warehouse or third-party supplier. In these circumstances the store will call you and advise an expected delivery date.

When you purchase products online and select Click ‘n’ Collect you can only collect your goods from the store you nominated in the purchase process. The store you nominated has processed your payment.

We ask that you collect your goods within 14 days of the goods being available for collection.

When collecting your goods we will ask you for your driver’s license or other government issued photo ID to confirm your identity and the credit card you purchased the goods with if you used a credit card. We may take a copy of your driver’s license and hold onto this for a short period of time. The name on the credit card must match the name on your Photo ID. These are steps we take to reduce the instance of credit card fraud. All details are held securely and destroyed after they are no longer required.

We do not allow third-party collections.

If the goods aren’t collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed.

 

Updated December 2021