Collection & Return Policy

COLLECTION POLICY

The products promoted on this site are all available from Home Timber & Hardware at the time they are advertised.

In most cases the local store will hold stock so please allow at least one business day to process your order before you come to pick it up. In some cases, due to the success of some promotions the stores may have to draw stock from a central warehouse. In these circumstances the store will call you and advise an expected delivery date. 

When you purchase products online you can only collect your goods from the store you nominated in the purchase process. The store you nominated has processed your payment.

We do not deliver to you products purchased online.

Some of our stores are happy to arrange delivery for you when you contact them directly. The price and terms of the delivery are at the discretion of the store you have nominated.

We ask that you collect your goods within 14 days of the goods being available for collection.

If the goods aren’t collected after a reasonable time and after the store makes reasonable attempts to contact you, the goods may be returned to stock and a refund processed

ONLINE REFUNDS & RETURNS POLICY

This Policy is provided by the Home Timber & Hardware store participating in this website that has been selected by the customer to buy the particular product/s that are subject to this Policy (Store).

The Store is not required to provide a refund or replacement if the customer changes their mind.

But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:

  • Has a problem that would have stopped someone from buying the item if they had known about it;
  • Is unsafe;
  • Is significantly different from any sample or description provided;
  • Doesn’t’ do what the Store said it would, or what the customer asked for and can’t be easily fixed.

Alternatively, the customer can choose to keep the product and the Store will compensate the customer for any drop in value.

If the problem is not major, the Store will repair the product within a reasonable time. If it is not repaired in a reasonable time, the customer can choose a refund or replacement.

Please keep proof of purchase, such as payment confirmation or receipt.

The method of refund will be the same as the method of payment.

Stores may provide remedies in addition to the above at their discretion.