Rate & Review

RATE YOUR LATEST PURCHASE

Your reviews help our army of DIYers make the right decision when upgrading their tool-kit, decking out their backyard or just repairing the bathroom tap.
Rate your latest purchase and leave a helpful review in three easy steps. 

Writing Guidelines

Here are some guidelines to ensure when you write your review it’s approved as soon as possible. 

  • Keep your review focused on the product
  • Write honestly, give us the good and the bad
  • It’s tempting to write about customer service, but these reviews are focused on the product only. We’ll contact you separately about your customer service experience.
  • Avoid mentioning prices or competitors in the review
  • Don’t include any personally identifiable information such as names

Note: It may take up to 72 hours for your review to be approved and appear on the website. If you’d really like to contact us directly about your experience please use our Contact Us form. 

Rate & Win!

Each month we draw one lucky review to win a $100 gift card. Good or bad, your reviews go into the draw. 

Each review receives one entry and adding photos or a video to your review gives you a bonus entry.

Prizes are drawn once a month and winners are contacted directly and published on this page. See the below promotion terms for draw dates and full conditions.

“REVIEW & WIN” PROMOTION

TERMS AND CONDITIONS

  1. Information on how to enter and the prize(s) form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.
  1. Entry is only open to Australian residents.
  1. Entrants under 18 years old must have parental/guardian approval to enter and further, the parent/guardian of the entrant must read and consent to these Terms and Conditions. Parents/guardians may be required by the Promoter to enter into a further agreement as evidence of consent to the minor entering this promotion.
  1. Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st
  1. Entries into the promotion open on 18/10/2021 and close at 11:59pm AEST on 30/09/2022 (“Promotional Period”).
  1. To be eligible to enter, individuals must submit a review online for a product that (a) they have purchased themselves from Mitre 10 or Home Hardware; or (b) they have had experience using that they know is available for purchase from a Mitre 10 or Home Hardware Store. For clarity, individuals that make a purchase of a product from Mitre 10 or Home Hardware and register their email at the time of purchase will receive an email from the Promoter with a link to provide a review on the product/s purchased. Alternatively, individuals can visit mitre10.com.au or www.homehardware.com.au and click on the link associated with the product/s that they would like to review.
  1. To submit a review, individuals must, during the Promotional Period and as indicated above, either click on a link within an email provided to them by the Promoter, or visit mitre10.com.au or www.homehardware.com.au and click on the link associated with the product/s that they would like to review. Individuals must then follow the prompts to the relevant product review page, input the requested details, including their review of the relevant product and submit the fully completed online product review. Individuals will also have the opportunity to upload a photograph or video (videos must be submitted in the form of a youtube.com link to the video) of their product in use with their review, however this is optional.
  1. All reviews will be vetted prior to being published on mitre10.com.au or www.homehardware.com.au. Entrants that submit a valid review will be awarded one (1) entry into the relevant monthly draw. Individuals that submit a photograph or a video with their review will be awarded one (1) bonus entry into the relevant monthly draw. Uploaded files must be submitted in BMP, PNG, GIF or JPEG format and must not exceed 10MB MB file size.
  1. Multiple entries permitted, subject to the following: (a) only one (1) initial entry is permitted per product review submitted; (b) only one (1) bonus entry is permitted per product review submitted; and (c) each entry must be submitted separately and in accordance with entry requirements.
  1. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.
  1. Incomplete, indecipherable, inaudible or illegible entries will be deemed invalid.
  1. If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.
  1. Entries will be divided into groups according to the link the entrant used to submit their review, being either a Mitre 10 link or a Home Hardware link (each a “Group”). There will be one (1) draw conducted for the entries received each month for each Group during the Promotional Period (each a “Monthly Draw”). Subject to the starting and closing time of the Promotional Period, entries into each Monthly Draw will open at 12am and close at 11.59pm each month on the dates set out in the table below. Each Monthly Draw will take place at Mitre 10 Australia Pty Ltd, 19 Corporate Drive, Heatherton VIC 3202 at 11:00am on the dates outlined in the table below. All times will be AEDST or AEST as the case requires. For the removal of doubt, no draws will be conducted during the weekend or on a public holiday in VIC. Entries in each Monthly Draw will NOT be entered into any subsequent Monthly Draw(s). The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn. Winners will be notified by email. In the event of any winners from ACT, their name will be announced online at both mitre10.com.au and www.homehardware.com.au on the dates outlined in the table below.

Monthly Draw

Entries Open

Entries close

Draw date

Publication date

1

18/10/2021

31/10/2021

19/11/2021

26/11/2021

2

01/11/2021

30/11/2021

10/12/2021

17/12/2021

3

01/12/2021

31/12/2021

14/01/2022

21/01/2022

4

01/01/2022

31/01/2022

11/02/2022

18/02/2022

5

01/02/2022

28/02/2022

11/03/2022

18/03/2022

6

01/03/2022

31/03/2022

08/04/2022

15/04/2022

7

01/04/2022

30/04/2022

13/05/2022

20/05/2022

8

01/05/2022

31/05/2022

10/06/2022

17/06/2022

9

01/06/2022

30/06/2022

08/07/2022

15/07/2022

10

01/07/2022

31/07/2022

12/08/2022

19/08/2022

11

01/08/2022

31/08/2022

09/09/2022

16/09/2022

12

01/9/2022

30/09/2022

14/10/2022

17/10/2022

 

  1. The Promoter’s decision is final and no correspondence will be entered into.
  1. The first valid entry drawn in each Group will each win a $100 Gift Card relevant to the Group in which they were drawn. For clarity, winners drawn from Mitre 10 Group will be awarded a $100 Mitre 10 Gift Card and winners drawn in the Home Hardware Group will be awarded a $100 Home Hardware Gift Card.
  1. Any ancillary costs associated with redeeming a Gift Card are not included. Any unused balance of a Gift Card will not be awarded as cash. Redemption of a Gift Card is subject to any terms and conditions of the issuer including those specified on the Gift Card. Gift Cards are valid for three years from the date of issue.
  1. If the winner of a prize is under the age of 18 years, the prize will be awarded to the winner's nominated parent or guardian on the winner’s behalf.
  1. Subject to the unclaimed prize draw clause, if for any reason a winner does not take / a prize by the time stipulated by the Promoter, then the prize will be forfeited.
  1. If any prize is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
  1. Total prize pool value is $2400.
  1. Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash, unless otherwise specified.
  1. A draw for any unclaimed prizes may take place on 14/11/2022 at the same time and place as the original draw, subject to any directions from a regulatory authority. Winners, if any, will be notified in writing by email. In the event of any ACT winners, their names will be published online at both mitre10.com.au and www.homehardware.com.au on 21/11/2022.

 

  1. Entrants agree that they are fully responsible for any materials they submit via the promotion including but not limited to comments, recordings and images (“Content”). The Promoter shall not be liable in any way for such Content to the full extent permitted by law. The Promoter may remove or decline to publish any Content without notice for any reason whatsoever. Entrants warrant and agree that:
  • they will not submit any Content that is unlawful or fraudulent, or that the Promoter may deem in breach of any intellectual property, privacy, publicity or other rights, defamatory, obscene, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children aged under 15, or otherwise unsuitable for publication;
  • their Content shall not contain viruses or cause injury or harm to any person or entity;
  • they will obtain prior consent from any person or from the owner(s) of any property that appears in their Content;
  • they will obtain full prior consent from any person who has jointly created or has any rights in the Content to the uses contemplated by these Terms and Conditions, and the Content does not infringe the rights of any third party;
  • they consent to any use of the Content which may otherwise infringe the Content creator’s/creators’ moral rights pursuant to the Copyright Act 1968 (Cth) and warrant that they have the full authority to grant these rights; and
  • they will comply with all applicable laws and regulations, including without limitation, those governing copyright, content, defamation, privacy, publicity and the access or use of others' computer or communication systems.

Without limiting any other terms herein, the entrant agrees to indemnify the Promoter for any breach of the above terms.

  1. As a condition of entering this promotion, each entrant licenses and grants the Promoter, its affiliates and sub-licensees a non-exclusive, royalty-free, perpetual, worldwide, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish and display their entry (which shall include Content) for any purpose, including but not limited to future promotional, marketing or publicity purposes, in any media, without compensation, restriction on use, attribution or liability.
  1. Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
  1. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law: (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
  1. Any cost associated with accessing the promotional website is the entrant’s responsibility and is dependent on the Internet service provider used. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that entrant invalid.
  1. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
  1. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) use of a prize.
  1. The Promoter collects personal information ("PI") in order to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at https://www.mitre10.com.au/privacy-policy and https://www.homehardware.com.au/privacy-policy. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. The Privacy Policy also contains information about how entrants may opt out, access, update or correct their PI, how entrants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All entries become the property of the Promoter. The Promoter will not disclose PI to any entity outside of Australia.
  1. The Promoter is Mitre 10 Australia Pty Ltd (ABN 98 009 713 704) of 19 Corporate Drive, Heatherton VIC 3202.