DIY REWARDS

DIY Rewards - Hardware Loyalty ProgramDIY Rewards - Hardware Loyalty Program

SHOPPING AT HOME HARDWARE HAS NEVER BEEN MORE REWARDING!

Being rewarded for just doing a shop – too easy! D.I.Y Rewards is the best tool for the job. Scan your barcode an earn points each time you spend (cha-ching!) and keep building ‘em up with exclusive offers like bonus points & competitions. Plus, we’ve introduced new tiered member levels (DIY Teal, DIY Silver, DIY Gold) so you can feel like a DIY V.I.P. Shop now and get rewarded.

JOIN DIY REWARDS

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EARN POINTS EVERY TIME YOU SHOP

Earn 1 point on every $1 every time you shop in store or online.

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DIY BONUSES

Enjoy rewards and point bonuses to boost your points balance faster.

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MEMBER EXCLUSIVE OFFERS

Exclusive access to deals, offers and previews just for you.

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MEMBER ONLY COMPETITIONS

Access competitions in your inbox for a chance to be rewarded.

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LEVEL UP

See your rewards grow as you unlock more benefits the more you shop.

FREE ONLINE DELIVERY+

DIY Gold members can enjoy free shipping on all orders, year round.

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PACKED WITH MORE PERKS FOR YOUR NEXT PROJECT!

home hardware teal level home harwdare silver level home hardware gold level
Annual Spend^ Up to $499 $500-$1249 $1250+
Points Earned $1 = 1 point $1 = 1 point $1 = 2 points
Welcome to Tier Reward $5 $10 $20
Birthday Gift $10 $20
Member Exclusive Offers, Sale Previews home hardware hammer device home hardware hammer device home hardware hammer device
Access to Bonus Points Days home hardware hammer device home hardware hammer device home hardware hammer device
Member Only Competitions home hardware hammer device home hardware hammer device home hardware hammer device
Free Online Delivery+ Free

^Annual spend is the DIY Rewards Spend in a Membership Year and means 12 months from (a) the date the Customer Member joined DIY Rewards or (b) the date that the Customer Member changed tiers, whichever date is the later, and each anniversary of such date. This period will determine for which Membership Tier a Customer Member qualifies.

+Free Delivery is available to DIY Gold Customer Members on eligible online purchases made via Home Hardware Online. DIY Gold Customer Members must be logged onto your account online to be eligible for Free Online Delivery. Offer subject to additional exclusions. Additional terms and conditions may apply. Shipping excludes hazardous goods, selected delivery areas and bulky items. Total order weight must be under 40kg. Some delivery areas are excluded. Some items are excluded from this offer, these may include items deemed too bulky, items identified as being dangerous to transport or items delivered directly from a third party supplier. Excluded items are clearly identified within the checkout process. Items are delivered to you from a local Home Hardware store and there may be some areas within a metropolitan region that these stores cannot deliver to. This will be clearly identified within the checkout process. 

DIGITAL WALLET

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YOUR MEMBERSHIP AT YOUR FINGERTIPS!

Download your DIY Rewards digital membership card to you digital wallet on your phone to track your tier and earn rewards on the go! Check your email to find a link to add to your Apple or Google wallet.

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IMPORTANT UPDATES ON YOUR DIY REWARDS MEMBERSHIP

We’re letting you know that we have updated our Terms and Conditions to make things as easy as possible for our valued Members and to reflect the new changes to DIY Rewards program. Your continued use of the DIY Rewards program from 19th March 2024 determines your acceptance of these Terms and Conditions.

We have also updated our Privacy Policy, which are intended to ensure that the Policy clearly and fully describes the way we handle your personal information. We invite you to take a moment to review the updated Policy, available at Home Hardware Privacy Policy

JOIN DIY REWARDS

Frequently Asked Questions

Program Changes

Why did you make changes to the DIY Rewards program?

DIY Rewards is still DIY Rewards. We have made changes to make it simpler and easier to use and is built to make every single shop count. Plus you’ll be getting access to better rewards and score offers like double points and deals on offer with the new program that you haven’t had access to in the past.

When is the new ‘DIY Rewards’ loyalty program starting?

The new DIY Rewards program, including all benefits and changes to the way you earn and redeem and point expiry came into effect on 19 March 2024.

I’ve got DIY Rewards points, what happens to these?

We want you to have as much time as possible to redeem any DIY Rewards points you have earned. So, any DIY Rewards points balance available to be redeemed once the new changes have been made. These will have a set 12 month expiration – that’s 19th March 2025!

In some cases, you might even have more time to save up to use your points on something you’d really liked.

How did you assign me to a tier?

As a valuable member, your new membership tier is based on your loyalty membership spend at Home Hardware over the last 12 months to make each of those transactions count.

You can check your new tier on the Home Hardware website under the ‘My profile’ tab or ask at your local store! If you’re signed up to receive emails, we’ll send you a note to let you know too or you can download your digital membership card to your digital wallet.

What about my past transactions, can I still find these digital receipts?

Yes, all your transaction and purchase history will stay the same under DIY Rewards. You can still access digital receipts easily from logging into your DIY rewards membership account online and check the ‘Invoices’ tab in your DIY Rewards profile.

Looking for a receipt you’re not able to relate, please contact a member of our friendly customer service team at MightyRewards@mitre10.com.au.

If I was a member of the old program, do I need to re-join DIY Rewards?

No you don’t. As an existing DIY Rewards members, we’ve allocated you to a new membership tier in the DIY Rewards program. All you need to do is continue to present yourself as DIY Rewards member when shopping instore or log in to your membership account when shopping online. All your information remains the same. If you’ve got any questions about your membership you can contact us at MightyRewards@mitre10.com.au

So, what is the DIY Rewards loyalty program?

Being rewarded for just doing a shop – that’s DIY fine! And the best tool for the job is DIY Rewards, which is built to make every shop count!

Scan your barcode and earn points each time (cha-ching!) and keep building ‘em up with exclusive offers like bonus points & competitions.

Plus, we’ve introduced new tiered member levels (DIY Teal, DIY Silver, DIY Gold) so you can feel like a DIY V.I.P.

What is the difference between the previous DIY Rewards loyalty program and the new DIY Rewards loyalty program?

With the NEW DIY Rewards program, we’ve made some changes to give you more choice and clarity on what you can earn and redeem online and in store. Some of these changes include:

More time to use your points to build up to something you really want! Points will only expire if your account becomes inactive. Make a purchase online or in store using your membership to remain an active member and keep your points accumulating!
More member exclusive deals and bonus point offers to boost your points balance faster!
New Membership tiers giving you access to more rewards and benefits the more you spend.

You might notice that you’re earning a little less than before but also gaining more time and more rewards.

Why didn’t I get a tier reward in the new program?

When DIY Rewards was relaunched on 19th March, we allocated all existing members to a starting tier in the program based on your previous 12 month spend. Unfortunately, you are not eligible for the Welcome to Tier Reward on the instance. But as soon as your spend in the membership year qualifies you to move up to the next tier, you are eligible for that tier Reward and upon reaching every tier thereafter. Plus, there are heaps of ways to be rewarded. Keep an eye out for these emails!

Why did you make changes to the DIY Rewards program?

DIY Rewards is still DIY Rewards. We have made changes to make it simpler and easier to use and is built to make every single shop count. Plus you’ll be getting access to better rewards and score offers like double points and deals on offer with the new program that you haven’t had access to in the past.

Why didn’t I get a tier reward in the new program?

When DIY Rewards was relaunched on 19th March, we allocated all existing members to a starting tier in the program based on your previous 12 month spend. Unfortunately, you are not eligible for the Welcome to Tier Reward on the instance. But as soon as your spend in the membership year qualifies you to move up to the next tier, you are eligible for that tier Reward and upon reaching every tier thereafter. Plus, there are heaps of ways to be rewarded. Keep an eye out for these emails!

How it Works

Why should I join DIY Rewards?

Being rewarded for just doing a shop – that’s DIY fine! And the best tool for the job is DIY Rewards, which is built to make every shop count!

Plus, we’ve introduced new tiered member levels (DIY Teal, DIY Silver, DIY Gold) so you can feel like a DIY V.I.P. You can earn and redeem points online or in any participating Home Hardware store in Australia, plus you can use your rewards instantly to redeem products across all our brands instore (except Gift Cards). Your points will stay active up to 12 months after your last sales transaction and you can access more rewards and benefits the more you spend as you move up the membership tiers.

Plus you’ll get access to a wide range of member only deals and bonus point offers to boost your points balance faster that no other DIY’er can get their hands on.

Give us a go, sign up for the DIY Rewards program today!

How do I become a DIY Rewards member?

Becoming a member of the Home Hardware DIY Rewards program is free. You can become a member by joining up on the Home Hardware website www.homehardware.com.au/diy-rewards or at your local participating store. You must provide an email address or mobile number in order to join the program.

Check here to find your local store: www.homehardware.com.au/stores

Will I get a physical DIY Rewards membership card?

If you sign up to DIY Rewards in store, you may receive a membership card if you would like one. We do also have a digital membership card that you can download to your Apple Wallet or Google Wallet right on your phone. You’ll find a link in your DIY Rewards emails. If you forget your card, you can still use your membership by providing your details at checkout in store or logging into your account online.

Why do you need my personal details and email address?

We ask for your personal details including an email address and mobile number so we can keep in touch with you about your membership and also special deals and promotions that might be of interest to you. Plus, we send updates about your membership including points, your tier status and rewards mainly via email, so we don’t want you to miss out. You can opt out any time.

How do I update my details?

You can update your personal details on the DIY Rewards website under the profile section or at your Home Hardware store. Check here to find your local store: www.mitre10.com.au/stores

How do I unsubscribe from communications?

If you would not to hear about any products, offers or bonuses we have, you can opt out from email by using the unsubscribe link in our emails, or for text messages, just reply STOP to an SMS from us.

You could also email your request to mightyrewards@mitre10.com.au or ask a staff member at your local store to opt you out.

How do I cancel my DIY Rewards membership?

We’d be sorry to see you go. You can cancel your DIY Rewards membership by contacting mightyrewards@mitre10.com.au or at your local Home Hardware store.

I have multiple DIY Rewards accounts; can I combine all of my transactions and points into one?

If you have multiple accounts please email mightyrewards@mitre10.com.au with your name, mobile number and email address and we can help you out.

Is my purchase history recorded?

When DIY Rewards was relaunched on 19th March, we allocated all existing members to a starting tier in the program based on your previous 12 month spend. Unfortunately, you are not eligible for the Welcome to Tier Reward on the instance. But as soon as your spend in the membership year qualifies you to move up to the next tier, you are eligible for that tier Reward and upon reaching every tier thereafter. Plus, there are heaps of ways to be rewarded. Keep an eye out for these emails!

Why did you make changes to the DIY Rewards program?

Yes. All purchase transactions where you have presented yourself as an DIY Rewards member in-store or via the Home Hardware website will be recorded under your DIY Rewards member profile for your records./p>

Who do I contact if I have questions about my DIY Rewards membership?

For any questions regarding your membership, you can ask the staff at any participating Home Hardware store or contact us on mightyrewards@mitre10.com.au.

Where can I find the DIY Rewards Terms and Conditions?

You can access the DIY Rewards Terms and Conditions at www.homehardware.com.au/diy-rewards-terms

Where can I find the DIY Rewards Privacy Notice?

You can access the DIY Rewards Privacy Notice at www.homehardware.com.au/privacy-policy

Earning Points

What are DIY Rewards Points? How much do I earn?

For every eligible $1 you spend at Mitre 10/Home Hardware (instore or online), you’ll earn 1 point. That’s 1% back. So, if you spend $100, you get 100 points. Those 100 points are worth $1 to redeem in instore or online.

There are heaps of rewards and bonus point offers to boost your points balance faster too. Plus, DIY Gold Members get double points on every dollar!

Don’t forget to identify yourself as a DIY Rewards member or present your membership card instore, or login when shopping online so you don’t miss out on any points!

You can view the summary of DIY Rewards points earned by membership tier at homehardware.com.au/diy-rewards. Excludes Gift cards

How do I earn DIY Rewards points?

You can earn points on purchases you make instore at participating Home Hardware stores and online at homehardware.com.au. You will not earn points on sales of Gift Cards.

Don’t forget to identify yourself as a DIY Rewards member instore, or login when shopping online so you don’t miss out on any points!

Is there a minimum spend amount in order to earn points?

The minimum spend amount is $1, as you earn 1 point on every dollar* you spend.

How can I check how many DIY Rewards points I have?

The best way to track your points and membership tier is by viewing your rewards profile on the Home Hardware website under the ‘My Profile’ tab. You can also access these details on the go with our digital membership card. Download your digital DIY Rewards membership card by clicking the download link in any of our DIY Rewards emails.

We may at times send you emails with your points balance included too, so look out for these. You can also ask a staff member at your local participating Home Hardware store who can help you.

How do I earn DIY Rewards points instore?

When you make a purchase at any participating DIY Rewards store, make sure you identify yourself as a DIY Rewards member and you will earn points on your eligible transaction which are recorded under your membership.

Can I earn DIY Rewards points online at homehardware.com.au?

Yes! As long as you log into your DIY Rewards account online prior to checkout, your purchase will be linked to your record and you will earn points on your online purchase. If you have never shopped online before, but have a DIY Rewards membership you must first ‘Link your Account” on our website using the same details as in your DIY Rewards record.

Why did I not earn points online?

If you don’t log into your account online before making a sale, it will not link to your DIY Rewards record.

If this happens, please contact us at mightyrewards@mitre10.com.au and attach a copy of your online order invoice and your DIY Rewards member details.

What happens to my earnt points if I make a return?

If you return an item that you earnt DIY Rewards points on, your points will be deducted from your account. If you have already redeemed points, this might result in you going into a negative balance.

How long does it take for my DIY Rewards balance to update?

DIY Rewards points should be viewable on your DIY Rewards member profile within 24hours of your purchase. If your points aren’t showing, check with your local store and drop us a note at mightyrewards@mitre10.com.au

Can you add DIY Rewards Points to my membership if I forget to show my DIY Rewards account?

If you've forgotten to present yourself as a DIY Rewards member instore or log in online and would like your DIY Rewards points added to your account, please contact mightyrewards@mitre10.com.au. Please ensure you have your receipt details handy.

Remember to always let us know that you’re a DIY Rewards member or login when shopping online so you don’t miss out on earning any points and scoring any deals or promotions that may be available to you.

Do DIY Rewards points expire?

Your DIY Rewards points will now accumulate and will expire 12 months from your last purchase date with Home Hardware – giving you more time to build up to something you really want. So the more you shop, the longer you have to redeem your points!

If you do not make a purchase, earn or redeem DIY Rewards points for a continuous 12 month period, your points will expire.

DIY Rewards points earned through bonus point offers or rewards may have a different set of terms and conditions, including expiry dates. Be sure to read these carefully.

If my DIY Rewards points expire, does it impact my membership tier?

No. Your DIY Rewards points balance and your membership tier and calculated separately. You will not move tiers if your points expire. Similarly, you will not lose DIY Rewards Points if your membership tier is upgraded or downgraded.

How do I know when my DIY Rewards points will expire?

You can keep track of your DIY Rewards Points on the Home Hardware website under the ‘My Profile’ tab or you can also check your points balance at your local store. If you’re opted into emails, we may send you a reminder on email when they are due to expire, so make sure your email is up to date. Plus you can track your points balance on your digital membership card on your mobile device.

My DIY Rewards points have expired, can I have them extended?

Unfortunately, expired DIY Rewards points cannot be extended.

What are bonus DIY Rewards points?

With DIY Rewards, you can score bonus point offers to boost up your points balance as part of special or promotion from time to time!

These are all DIY Rewards member exclusives, so make sure you sure you tell us you’re an member when you shop instore, or sign in when shopping online so you don’t miss out on an offer.

I earnt bonus DIY Rewards points during a promotion, how long are they valid for?

The expiry dates for any bonus point offer will be outlined in the promotion and may vary on different promotions. Please check the conditions attached the specific offer.

Membership & Tiers

What is a membership tier?

DIY Rewards has three levels of membership tiers – Teal, Silver and Gold.

As a new member, you join the program in the membership tier that your first transaction qualifies you for. The higher your membership tier, the more benefits and rewards you unlock and will enjoy! .

How do I become a DIY Rewards Teal, Silver or Gold Member?

The more you shop, the more you unlock! To qualify for a membership tier, you must meet the minimum annual spend requirements for that tier within the membership year:

Teal - spend between AUD$0 and AUD $499 in a year; or
Silver – spend between AUD$500 and AUD $1,249 in a membership year; or
Gold - spend over $1,250 in the membership year.

Movement between each status is dependent on your annual spend within a membership year.

What is the difference between Teal, Silver and Gold membership tiers?

Visit www.homehardware.com.au/diy-rewards to view all the membership tiers and associated tier benefits.

Can my membership tier be upgraded or downgraded?

DIY Rewards Members are automatically upgraded to Silver or Gold Membership once they have reached the qualifying tier spend at Home Hardware stores. Your tier review date occurs 12 months after entering your current tier. If you have not spent the required amount to maintain your tier, you will be reallocated to the appropriate tier.

How do I know what my DIY Rewards membership tier is?

You can find your membership tier on the Home Hardware website under the ‘My Profile’ tab, through your digital wallet membership card or at the top of your email. You can also ask a Home Hardware staff member to check for you.

How do I know if I’ve been upgraded into a new tier?

Keep an eye on your email inbox! We will keep you posted on your movement between statuses by email.

Please note that if you opt out of marketing emails from Home Hardware, you may miss out on membership tier notifications and any related tier rewards and/or associated bonuses you may be entitled to as part of your membership.

If my tier is downgraded, will I lose my DIY Rewards Points?

Your annual spend with Home Hardware will be calculated at the end of each membership year to determine your new membership tier.

If you don’t maintain your spend and fall down a tier at the end of a membership year, you will not lose your points. Points expiry is 12 months from your last purchase date regardless of your tier.

Tiers and points are completely separate. Don’t worry!

Redeeming DIY Rewards Points

My DIY Rewards account says I have 1000 points to redeem? Is this $1000 to redeem in store?

No, 1000 points is not equal to $1000 to redeem. The base rate for a DIY Rewards point is 1%. If you have 1000 DIY Rewards points, this is $10 to redeem instore.

When can I start redeeming DIY Rewards points?

As soon as you have DIY Rewards points, you can begin redeeming points on products immediately on your next transaction. Some exclusions apply.

Don’t forget to identify yourself as a DIY Rewards member at a participating store, or login when shopping online.

What can I redeem my DIY Rewards points on?

Heaps! You’ve now got more choice to redeem your DIY Rewards points on all our biggest brands instore –some exclusions may apply store to store. Check instore for details.

Gift Cards are excluded from earning points and cannot be purchased with DIY Rewards points.

How do I redeem DIY Rewards points?

With DIY Rewards, you can redeem your DIY Rewards Points instantly in any participating Home Hardware store or online as soon as you earn them in your next eligible transaction – there is no minimum to spend to unlock your points!

Just choose your products and identify yourself as a DIY Rewards member when you’re at checkout or log in to your account online prior to checkout.

Are there any products I can’t redeem my DIY Rewards points on?

Yes, some products instore are excluded from DIY Rewards and you cannot earn points on these products and services. Unfortunately, you are unable to redeem your DIY Rewards Points on Gift cards and online shipping costs. Redeeming DIY Rewards points on clearance items, repairs, special orders, hires and services is to the discretion of the Home Hardware store where the redemption is being made.

Where can I redeem my DIY Rewards points?

You can redeem your DIY Rewards points online or at any participating Home Hardware store. Check here to find your local store: www.homehardware.com.au/stores.

What happens if I need to return a product that I used my DIY Rewards points to purchase?

If you need to return a product that you purchased using points, the DIY Rewards points redeemed will be returned back into your account.If you have redeemed these points, it might result in your account going into a negative balance.

Do I have to use all of my DIY Rewards points at once?

No, you can use as many or as little DIY Rewards points as you want in a transaction. Use them now, or save them and keep building them up for something bigger!

What happens if I don’t have enough DIY Rewards points to purchase my item? Can I pay the rest with cash?

Absolutely, if you don’t have enough DIY Rewards for a product redemption, you can pay the remaining balance with another payment method. (For an eligible transaction, you’ll earn points on the cash payment)

Can I swap my DIY Rewards points for cash or a Gift Card?

No, DIY Rewards points are not transferrable or redeemable for cash. You cannot use your DIY Rewards points to purchase a Gift Card.

Communications

How am I contacted about DIY Rewards news, offers and promotions?

The main form of contact for DIY Rewards communications will be email.

From time to time you may also receive an SMS or push notification to your smart phone if you have the DIY Rewards digital membership card in your phone wallet.

To make sure you don’t miss out on any offers or bonuses, make sure your email address is added into your profile and that you’re opted in! You can do this via the Home Hardware website under the ‘My Profile’ tab, at your local participating Home Hardware store or send us an email at diyrewards@homehardware.com.au

Why am I not receiving any DIY Rewards emails?

Your email details may not have been recorded in your profile or we may have received an email unsubscribe request from you.

Please check your details are correct under the ‘My Profile’ section on the Home Hardware website or you can update your details at your local participating Home Hardware store or email mightyrewards@mitre10.com.au.

Can I be a part of DIY Rewards but no longer receive email communications?

Yes, however if you choose to opt out of emails, you may miss out on finding out about any bonuses and offers that you may be eligible for.

Stop sending me promotional material. How do I unsubscribe from communications?

If you don’t wish to hear about any offers or bonuses we have, you can opt out from email by using the unsubscribe link in our emails or for SMS, just reply STOP to an SMS from us. You could also email your request to mightyrewards@mitre10.com.au or ask a staff member at your local store to opt you out.