- NATURE OF THE AGREEMENT
1.1. This agreement (Agreement) is between you (Customer Member) and the Home Hardware store at which you applied for membership (Store) to the Home Hardware DIY Rewards Program (Program). The Store is a member of the Home Hardware group and participates in the Program administered by Mitre 10 Australia Pty Ltd (ABN 98 009 713 704).
1.2. Members of the Program may earn and redeem Points and receive certain rewards, benefits, discounts or special offers as offered by the Store, other stores participating in the Program, Home Hardware Australia from time to time.
- BECOMING A MEMBER
2.1. An individual personal customer (not a trader, body corporate – i.e. company – or business) may become a member of the Program by completing and returning this application form and being issued with a membership card, either in hard copy or electronically (Card).
2.2. In applying for and using the Card, the Customer Member agrees to be bound by these terms and conditions, as varied from time to time, and any terms and conditions issued by the Store (available on request).
2.3. The Store may refuse to accept a person as a Member of the Program at its discretion.
2.4. An individual personal customer (not a trader, body corporate – i.e. company – or business) may become a member of the Program by signing up online at homehardware.com.au
3.1. Once your DIY Rewards account has been activated you will be able to redeem points.
4.1. If you do not wish to accept these conditions, please return the card to the Store at which you received it and/or delete any copies of the Card from your devices.
- EARNING POINTS
5.1. On presentation of your Card, you will earn DIY Rewards Points with every qualifying purchase made at a participating DIY Rewards Store or online at homehardware.com.au.
5.2. DIY Rewards points can be redeemed at a participating Home Hardware in store or online at homehardware.com.au . To be eligible to earn DIY Rewards Points online you must log in with the email address registered to your DIY Rewards membership prior to completing your transaction.
5.3. You will earn base points for every qualifying purchase (Points). For example if you are earning a base rate of 3 points per dollar and you purchase $20.00 you will earn points on the $20.00 being 60 points. Please refer to your local Store for any queries regarding your base rate.
5.4. Points may be earned on any purchase, excluding Gift cards, services, and any trade or other products and purchases through trade accounts as specified by your participating store. Please refer to your participating store for the full list of excluded products or services.
5.5. Points can be earned or redeemed at any participating Home Hardware store and online at homehardware.com.au. From time to time you may also earn Bonus Points with qualifying purchases made during a special promotions, which will be communicated to you if you provide an email address.
- USING POINTS
6.1. There is no minimum number of points required before you can redeem. Redemptions can be made in increments of cents. To redeem your DIY Rewards Points, present your Card and any further identification requested when you make your purchase at your nominated Home Hardware Store.
6.2. DIY Rewards Points can be redeemed online at homehardware.com.au. If you are redeeming DIY Rewards Points online you must log in with the email address registered to your DIY Rewards membership to view any available DIY Rewards points to redeem and apply at checkout.
6.3. You should check any restrictions that may be in place before redeeming your DIY Rewards Points.
6.4. DIY Rewards Points cannot be redeemed for cash.
- POINTS EXPIRY
7.1. DIY Rewards Points will expire in 12 months from the date of qualifying purchase unless redeemed prior.
8.1. If you obtain a refund for any goods purchased where you have earned DIY Rewards Points, the total amount of Points earned will be deducted from your DIY Rewards account.
8.2. If you obtain a refund for any goods purchased using your DIY Rewards Points in partial or full payment, any Points used will not be re-credited to your Account. It is at the discretion of the individual store as to how to reimburse you on the value of the DIY Rewards Points you redeemed. This may be by way of a bonus points added to your account, a credit voucher or a discount on a future purchase.
9.1. You can check your available DIY Rewards Points Balance and other details by logging in to your account at homehardware.com.au or by visiting your nominated Home Hardware Store. You will be required to log in with the email address registered to your DIY Rewards membership to access your account online.
9.2. You will receive regular DIY Rewards communications with your DIY Rewards Points balance and other marketing communication from Home Hardware or Design 10 such as in store events, special promotions, new products, etc.
9.3. Home Hardware reserves the right to modify the DIY Rewards Program at any time without prior notification. Check the website for the current Program terms and conditions.
9.4. Your nominated Home Hardware Store may end their participation in the Program at any time and the earning and redeeming of Points cannot be guaranteed on an ongoing basis. Your Store will give you 1 month’s notice of the close down of the Program. If you do not redeem your available Points within that period they will expire. You agree that Home Hardware may transfer your personal information to a participating store in the DIY Rewards Program that is convenient to you. You may opt out of the Program at the time.
9.5. Membership in the DIY Rewards Program will be cancelled immediately and all accumulated Points will be forfeited if a Customer Member is apprehended shoplifting or defrauding the Program or any Participating Organisation in any way.
9.6. If Home Hardware decides to close the Program, Home Hardware will give you up to 3 months’ notice of the close down by advertising on the Home Hardware website and by emailing or texting you notice of same. If you do not redeem your available Points within that period they will expire.
9.7. To the maximum extent permitted by law and save for the application of the Australian Consumer Law, the Store and Home Hardware: (a) expressly exclude any conditions or warranties (whether express or implied and whether arising under statute or otherwise) as to the condition, quality or fitness for any purpose of any goods or services supplied by the Store in connection with the Program; and (b) expressly exclude any and all liability for any loss or damage (whether arising out of breach of these terms and conditions, tort or statute) suffered or incurred by a Customer Member as a result of any act or omission of the Store or Home Hardware (or their subcontractors or affiliates) in relation to the Program, including without limitation, any change to, suspension, or termination of, the Program, the cancellation of any person’s membership in the Program, or any errors or omissions in recording or issuing Points.
10.1. The Card is not a credit card or charge card, is not transferable (except that the Customer Member may permit their immediate family to use the Card), and remains the property of the Store and Home Hardware.
10.2. Customer Members must immediately notify the Store if they change their address or contact details or alternatively update their address details online by logging into their DIY Rewards Account.
10.3. Customer Members must immediately notify the Store if their Card is lost or stolen or if an unauthorised transaction takes place in relation to the Card.
10.4. To the extent permitted by law, the Store and Home Hardware are not liable for any delay in replacing a Card or for any unauthorised use of the Card.
11.1. To the extent permitted by law, Home Hardware and the Store are not liable for any loss a Customer Member or third party may suffer, whether directly or indirectly, under or in relation to this Agreement or the Program, including without limitation, any change to, suspension, or termination, of the Program, or the Store ceasing to participate in the Program.
12.1. You are required to provide personal information and an email and mobile number in order for Home Hardware, Design 10 and the Store to contact you on any general program information you need to be aware of. This may also be provided to other participating stores where: (a) you are able to earn DIY Rewards Points on purchases; (b) you are sent Promotional Communications that Home Hardware or another store consider may be of interest to you; or (c) you need to be contacted for a reason related to the DIY Rewards Program.
12.2. From time to time Home Hardware and the Store will send you promotional information such as details of points that may be expiring, exclusive member rewards, benefits, discounts or special offers as offered by the Store or Home Hardware. You have the option of selecting either EMAIL or SMS or both forms of promotional communication. If you wish to amend any details please email firstname.lastname@example.org to update your personal information. You can opt-out of Promotional Communications or participation in the entire Program at any time by emailing us or contacting your local Store.
12.3. Database Consultants Australia is the service provider for the DIY Rewards Program and receives your personal information for the purpose of administering this Program.
12.4. Home Hardware collects and analyses your purchase history to manage and improve the DIY Rewards Program and send special offers that are relevant to you.